Employment Opportunities - Freedom Boat Club of Maine

Employment Opportunities

Careers at Freedom Boat Club of Maine

At Freedom Boat Club of Maine, we are dedicated to providing our members with the best possible service and we know that in order to do that, we need to employ the highest skilled employees and technicians we can. As such, we understand the importance of supporting a positive work environment and are committed to investing in our employees through generous benefits and training.

For our full-time, year-round employees, we offer:

  • Competitive pay
  • Health insurance
  • Long term and short term disability
  • Life insurance
  • 401K
  • Continued career training and support

Current Openings:

Position Description

We’re looking for the best and the brightest to work at Freedom Boat Club Maine and to strengthen our team. You will supervise and coordinate activities of the Operations team engaged in customer service, operational standards, fleet maintenance and site supervisorship.

Position Details

  • Job Status: Full-time, year-round
  • Job Location: All Freedom Boat Club of Maine locations – Yarmouth, Naples, Portland, and South Portland
  • Career Level: 5+ years of experience in Marina operations or related
  • Minimum Education: College degree preferred but not required
  • Department: FBC Operations Department
  • Supervisor: FBC Director of Operations
  • FLSA Status: Exempt
  • Pay Type: Salary $47,500 – $52,500 based on experience and performance.
  • Available Benefits: Health/dental/vision insurance, 401K (after 1 year of service and 1000 hours worked), long & short-term disability insurance, continued career training and support.

Responsibilities

  • Schedule and facilitate training of Dockhands and follow-up to ensure company standards.
  • Oversee customer contact and train to ensure first in class service is provided.
  • Work with Director of Operations regarding scheduling, preparing, and executing fleet maintenance.
  • Establish and maintain interdepartmental relationships.
  • Oversee productivity and engagement.
  • Oversee fleet readiness and functionality.
  • Address repairs and service.
  • Update the Director of Operations on daily work schedule, personnel, equipment, facilities, and customer concerns/issues/feedback.
  • Communicate with members about satisfaction and vessel readiness.
  • Train new members utilizing USCG Coast Guard credentials and Freedom Boat Club curriculum.
  • Learn Freedom Boat Club Reservation system and navigation.
  • Learn engine maintenance, commissioning, and decommissioning processes.
  • Other duties may be assigned as needed.

Requirements

  • 5+ years of customer service experience.
  • Strong Microsoft Office skills including Outlook, Excel, and Word.
  • 5+ years of experience in the boating industry preferred.
  • Must be organized and detail-oriented with strong analytical skills.
  • Seeking a candidate that is a team player, has a positive attitude, and a strong work ethic.
  • Must thrive in a fast-paced environment and have the ability to make independent decisions to determine appropriate course of action.
  • Valid driver’s license and good driving record required.
  • Candidate with USCG Merchant Mariner credentials preferred.
  • Omnia assessment test will be given.
  • Must have excellent interpersonal skills and exceptional verbal and written communication competency.
  • Maintain professional working relationships with all employees, associates, vendors, etc.
  • Must understand and follow company policies and procedures with a high attention to detail.
  • Must be flexible in adjusting to new or changing situations.
  • Background check required.

About Freedom Boat Club of Maine

Freedom Boat Club offers an affordable alternative to boat ownership. Club members enjoy maintenance-free boating and unlimited access to fleets of new model year boats at our five Maine locations plus 275+ clubs across the U.S., Canada, and Europe at no extra charge. With no repair or cleaning concerns, boaters can just enjoy creating lifelong memories being on the water with their family and friends. Fleet vessels in Maine include 22-25 foot center and dual consoles, cruisers, rigid inflatables, and pontoon boats.

Clubs currently operate out of Yarmouth Boat Yard on the Royal River at 72 Lafayette Street in Yarmouth, at Moose Landing Marina in the Sebago Lakes Region at 32 Moose Landing Trail in Naples, at Linekin Bay Resort in Boothbay Harbor at 92 Wall Point Road, Fore Points Marina in downtown Portland at 58 Fore Street, and at Sunset Marina at 231 Front Street in South Portland. For more information, visit www.FreedomBoatClubMaine.com

To apply to this job, email [email protected] & [email protected]

Position Details

Job Status: Part-time

Supervisor: Director of Operations

Pay Type: $14/hour or higher based on experience and performance

Work Schedule/Start date: Flexible/Starting May or June – October 2021

We are looking for enthusiastic individuals who love boats and being around the water. Offering a flexible schedule and a fun work environment. You will assist members with boat reservations, prepare and clean boats for outings, ensure safety on the docks and work with our Dockmaster to provide an outstanding boating experience for our members and their guests.

Major Duties and Responsibilities

  • Greet customers in a friendly, upbeat, courteous, and professional manner
  • Assist customers with boarding / un-boarding boats with emphasis on safety
  • Assist with docking and fueling boats
  • Clean and sanitize boats and stage equipment for next outings
  • Inspect boats for safety, equipment checks, tie-up and proper slip location
  • Ensure docks are clean and presentable
  • Ability to maintain a calm, positive attitude during periods of high activity
  • Must love working around the water and providing impeccable customer service
  • Always operate with an emphasis on guest hospitality
  • Work with Dockmaster to ensure customer service standards of quality are met
  • Daily clerical work to prepare reservation log, fuel log and weather reports
  • Familiarize yourself with local waters in order to provide basic chart guidance to customers

Skills & Requirements

  • Seeking candidate that has a positive attitude, a strong work ethic, and is a great team player
  • Must be a self-starter and capable of working unsupervised
  • Must be organized and detail oriented and adhere to all safety policies
  • Must have strong communication and friendly customer service skills
  • Boating experience in and around boats 18-24′ in length (basic knowledge of how to operate a boat)
  • Previous marina and/or customer service experience preferred
  • Valid driver’s license and good driving record with proof of insurance
  • Physical ability to lift/carry up to 30 lbs, board and un-board boats dozens of times per day as well as kneel and bend to clean boats
  • This position requires the employee to spend 90% of the day outside in all weather conditions and weekend/holiday shifts are required
  • Must pass a background check (for applicants 21 or older)

About Freedom Boat Club of Maine

Freedom Boat Club of Maine members enjoy maintenance-free boating with the nation’s largest boat club. Affordable membership plans offer unlimited usage of our fleet of center and dual consoles, pontoon boats, and deck boats at our four Maine locations in Yarmouth, Naples, Portland, and South Portland. PLUS, members also have access to boats at 250+ clubs across the U.S., Canada, and Europe.

To apply to this job, email resume and cover letter to [email protected]

Position Details

Job Status: Full-time, seasonal

Career Level: 3+ years’ experience

Minimum Degree: High School graduate or equivalent

Department: Operations Department

Supervisor: Freedom Boat Club (FBC) Director of Operations

FLSA Status: Non-Exempt

Pay Type: Hourly compensation based on experience and performance

Major Duties and Responsibilities

  • Responsible for overseeing Freedom Boat Club operations at our Naples location at Moose Landing Marina
  • Assists with scheduling of FBC dock staff to ensure adequate coverage while also keeping payroll costs in line with set budgets
  • Ensure that FBC dock staff properly attend to custodial needs of vessels, prior to and upon return of boat
  • Consistently monitor the docks for safety and efficiency purposes
  • Work with FBC Director of Operations to assist members with boat reservations
  • Ensure that local club operations meet the FBC model standards in regard to dock staff training, member reservation assistance, and overall member experience at the club
  • Assist boaters with loading and unloading car and or boat, assist with arrivals and departures
  • Perform other duties as assigned and committed to delivering the highest levels of customer service
  • Coordinate with FBC Director of Operations with all necessary HR, financial and insurance transactions including acquisition and removal of boats from fleet

Skills & Requirements

  • 2-3 plus years of experience in marina or hospitality work environment preferred
  • Seeking candidate that is ethical and accountable, has a positive attitude, a strong work ethic, and is a great teammate
  • Must be organized and detail oriented
  • Thrives in a fast-paced environment and can make independent decisions to determine appropriate course of action
  • Must be a self-starter with strong communication and customer service skills
  • Valid driver’s license and good driving record
  • Working some weekends and holidays is required
  • This position requires the employee to spend 90% off the day outside in all weather conditions

About Freedom Boat Club of Maine

Freedom Boat Club offers an affordable alternative to boat ownership. Club members enjoy maintenance-free boating and unlimited access to fleets of new model year boats at our five Maine locations plus 275+ clubs across the U.S., Canada, and Europe at no extra charge. With no repair or cleaning concerns, boaters can just enjoy creating lifelong memories being on the water with their family and friends. Fleet vessels in Maine include 22-25 foot center and dual consoles, cruisers, rigid inflatables, and pontoon boats.

Clubs currently operate out of Yarmouth Boat Yard on the Royal River at 72 Lafayette Street in Yarmouth, at Moose Landing Marina in the Sebago Lakes Region at 32 Moose Landing Trail in Naples, at Linekin Bay Resort in Boothbay Harbor at 92 Wall Point Road, Fore Points Marina in downtown Portland at 58 Fore Street, and at Sunset Marina at 231 Front Street in South Portland. For more information, visit www.FreedomBoatClubMaine.com

To apply to this job, email resume and cover letter to [email protected]

Position Details

Job Status: Part-time/Seasonal

Supervisor: Director of Operations

Pay Type: $50/hour with commission opportunities

Work Schedule/Start date: Flexible/Starting April – October 2021

Freedom Boat Club is looking to add a highly customer-focused US Coast Guard Captain to provide training and on-boarding for our club members through classroom and on the water training. Good communication skills and friendly customer service required. The position will require weekend hours as needed and is part-time with flexible schedule. COVID-19 precautions, sanitizing procedures, and social distancing guidelines are in place. Personal protective equipment is provided and required.

Major Duties and Responsibilities

  • Will provide standardized, company approved classroom and on the water safety and navigational training to new Freedom Boat Club members.
  • Greet customers in a friendly, upbeat, courteous, and professional manner.
  • Must be able to maintain a calm, positive attitude during periods of high activity and always ensure impeccable customer service standards of quality are met.
  • Must familiarize self with local waters to provide key local knowledge tips and basic chart guidance to members.

Skills & Requirements

  • Seeking candidate that has a positive outlook, a strong work ethic, and is a great team player with cooperative attitude in working with supervisors and fellow employees.
  • Candidates must hold a US Coast Guard Captains License.
  • Must love working around the water and have extensive experience operating small, outboard powered vessels (21-25 ft) similar to our FBC fleet boats.
  • Must have highly effective communication skills and impeccable customer service abilities.
  • Previous instructor experience is highly desirable.
  • Must be a self-starter and capable of working unsupervised.
  • Always operate with an emphasis on guest hospitality.
  • Must be organized with a high attention to detail and adhere to all safety policies.
  • Physical ability to lift/carry up to 30 lbs and be able to board/un-board boats.
  • This position requires the employee to spend significant time outside in all weather conditions and weekend shifts are required as needed.
  • Must pass a background check.

About Freedom Boat Club of Maine

Freedom Boat Club offers an affordable alternative to boat ownership. Club members enjoy maintenance-free boating and unlimited access to fleets of new model year boats at our five Maine locations plus 275+ clubs across the U.S., Canada, and Europe at no extra charge. With no repair or cleaning concerns, boaters can just enjoy creating lifelong memories being on the water with their family and friends. Fleet vessels in Maine include 22-25 foot center and dual consoles, cruisers, rigid inflatables, and pontoon boats.

Clubs currently operate out of Yarmouth Boat Yard on the Royal River at 72 Lafayette Street in Yarmouth, at Moose Landing Marina in the Sebago Lakes Region at 32 Moose Landing Trail in Naples, at Linekin Bay Resort in Boothbay Harbor at 92 Wall Point Road, Fore Points Marina in downtown Portland at 58 Fore Street, and at Sunset Marina at 231 Front Street in South Portland. For more information, visit www.FreedomBoatClubMaine.com.

To apply to this job, email resume and cover letter to [email protected]